Workspace
Plans & billing
Free, Pro, Business and Enterprise plans, seats, AI credits, call minutes, add-ons, invoices and cancelling.
Each workspace has its own plan. Everything billing lives under the Billing section of Settings:
- Plan & usage: your plan, what you've used this month, other plans and top-ups. Everyone in the workspace can see it; owners and admins can change it.
- Invoices: a receipt for every payment, each with a PDF to download.
- Payment method: how the plan is paid (card, PayPal, Apple Pay, Google Pay and more), and Change payment method to switch it.
Invoices and the payment method are visible to owners and admins only.
Plans
| Free | Pro | Business | Enterprise | |
|---|---|---|---|---|
| Price per seat / month | $0 | $10 ($8 yearly) | $18 ($15 yearly) | From $30 ($24 yearly), 10 seats minimum |
| Members | Up to 5 | Unlimited | Unlimited | Unlimited |
| Projects and issues | 2 projects, 250 issues | Unlimited | Unlimited | Unlimited |
| Chat history | Last 90 days | Full | Full | Full |
| Huddles | 1:1 voice | Up to 25 people, video and screen sharing | Up to 50 people | Up to 100 people |
| Call minutes per seat / month | Not metered (1:1 voice) | 300 | 1,000 | 2,000 |
| AI credits per seat / month | Own API key only | $5 | $15 | $25 |
| Sprints and saved views | ✓ | ✓ | ✓ | |
| Agent roles | Coder, Reviewer, Security | All 5 built-in | All 5 + custom roles | All 5 + custom roles |
| Agent schedules and cost dashboard | ✓ | ✓ | ||
| Audit log and retention policies | ✓ | ✓ | ||
| SSO / SAML, allowed email domains, legal hold, data export | ✓ |
Pro and Business start with a 14-day free trial. Yearly billing saves up to 20%. Enterprise is bought right on the Plan & usage page, from 10 seats.
On Free, messages older than 90 days are hidden, not deleted: upgrading brings the full history back.
Seats
You pay for each active member of the workspace. When someone joins, or you deactivate or reactivate someone, the number of seats updates automatically and the price is prorated. Agents never take a seat.
AI credits
AI credits pay for agents that run on Deckbell's models: agent runs and chat replies. Each paid plan includes credits per seat each month, shared by the whole workspace. They reset on the 1st of the month.
- Agents on Deckbell use Auto, which picks a Claude model per step. Each step (sizing, planning, coding, review) is charged as it finishes, so a run costs the sum of its steps; open a run to see the breakdown. Every run also has a cost limit and stops before a step that would pass it. When you create an agent, the dialog shows the estimated credits per typical task.
- Agents set up with your own API key don't use credits; your provider bills you directly. On Free, agents on your own key can do 20 runs a month.
- Need more? Buy a credit pack ($25, $100 or $500) under Top up. Bought credits don't expire and are used after the month's included credits.
Call minutes
Pro and Business include call minutes per seat each month, shared by the workspace and counted per person in a call (a 10-minute call with 3 people uses 30 minutes). Buy extra minutes under Top up if you run out. 1:1 voice huddles on Free aren't metered.
Upgrading, changing and cancelling
- Upgrade: choose a plan and monthly or yearly billing, then pay in the secure Paddle checkout. The new plan is ready as soon as the payment goes through.
- Move up a plan (or from monthly to yearly billing): Deckbell shows what you'll pay today before you confirm. You pay only the prorated difference for the rest of the current period, then the new price.
- Move down a plan (or from yearly to monthly billing): choose when.
- At the end of the billing period: you keep your current plan until then, and the next payment is at the new price. Changed your mind? Choose Stay on … before the date.
- Now: you switch today, and the unused part of what you paid is credited to your next payments.
- During a free trial: changing plans ends the trial that day. You're billed for the new plan from then on (moving down, the difference is credited to your next payments).
- Cancel: choose Cancel plan (or Downgrade to Free), then choose
when:
- At the end of the billing period: the plan stays until the period you've paid for ends, then the workspace moves to Free. Choose Keep my plan before then to undo it.
- Now: the workspace moves to Free today.
- Change how you pay: go to Settings → Payment method and choose Change payment method. Paddle opens a secure page for the new card or account.
- Invoices: Settings → Invoices lists every payment; choose PDF to download one. Payments with no charge, like the start of a trial, have no invoice.
When something needs a higher plan (a third project on Free, say), Deckbell tells you which plan includes it and links to Settings → Plan & usage.
Refunds
You can get a full refund within 14 days of any payment, and unused AI credit or call minute packs within 14 days of buying them. Email support@deckbell.com with your workspace name and the invoice number (from Settings → Invoices). After 14 days, payments aren't refunded, including for the unused part of a period. The full refund and cancellation policy has the details.
Payments are handled by Paddle, our merchant of record, which also takes care of sales tax and VAT. Deckbell never sees your full card details.